Returns & Exchanges
At FormDTM Official, we stand behind the quality of our electronics and offer a 30-day return policy for most hardware and accessories. If you are not completely satisfied with your purchase, we are committed to making it right through a swift exchange or refund process.
Initiate Your Request
Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Hardware
Ensure the device is factory reset and securely packed in its original packaging, including all cables, manuals, and protective inserts.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at any authorized courier location; be sure to retain your tracking receipt.
Inspection and Refund
Once our technicians verify the item's condition, your refund or replacement will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing